Privacy Policy

Privacy Policy

How Waterway® uses and protects your information.


Waterway Privacy Policy

Last Updated: 09/04/2024

Introduction

Waterway Gas & Wash Company (“Waterway” “we” “our” or “us”) respects the privacy of your information. This Privacy Policy is designed to assist you in understanding how we collect, use, share, and safeguard your information. This Privacy Policy applies to individuals who access this website and our mobile applications (collectively “Site”) and any of our online and, where required, offline services (collectively “Services”).

From time to time, we may change this Privacy Policy. If we do, we will post an amended version on this webpage. Please review this Privacy Policy periodically.

This Privacy Policy covers the following topics:

  • Personal Data We Collect
  • How We Use Your Personal Data
  • How We Share Your Personal Data
  • Cookies and Other Tracking Technologies
  • Universal Opt-Out Mechanisms
  • Security
  • Links to Other Websites
  • Privacy of Children
  • Your State Privacy Rights and Additional Disclosures
  • Notice to California Residents
  • Accessibility
  • Contact Information

Personal Data We Collect

We collect personal data from you through your use of the Site and Services. Personal data is information that is linked or reasonably linkable to an identified or identifiable individual. We collect the following types of personal data:

Personal Data You Provide

Depending on how you interact with our Site and Services, we will collect the following personal data that you voluntarily provide to us for the following purposes:

  • Create an Account. If you create an account, you will provide us with your name and email address. You will also create a username and password for future logins.
  • Make a Purchase. To make a purchase through our website, you will provide us with your name, email address, telephone number, physical address, and credit card information. We use Authorize.net and Beyond to process your payments. Authorize.net’s privacy policy is available here. Beyond’s privacy policy is available at https://www.getbeyond.com/privacy-policy/.
  • Clean Car Club. To sign up for a Clean Car Club membership, you will create an account as described above or sign up at a Waterway location and you will provide your name, telephone number, email address, payment information, and vehicle information.
  • Purchase a Carwash. To purchase a carwash at one of our locations, you will need to provide us with your payment information.
  • Sign Up for Perk Card. If you are a student or educator and choose to sign up for our Perk Program, you will provide us with your name, physical address, telephone number, email address, educational, and vehicle information.
  • Sign Up for Discount Card. If you choose to sign up for a discount card, you will provide us with your name, physical address, telephone number, email address, and vehicle information.
  • New Cars Wash Free. If you have purchased a new or pre-owned vehicle in the last 30 days and wish to receive a free 30-day Clean Car Club membership (Express Shine level), you will provide us with your email address, vehicle information (year, make, model, color, and license plate), name, physical address, and telephone number.
  • Careers. If you apply for a job with us, you will provide us with your name, email address, telephone number, education information, employment information, and any other information you may choose to provide us. We use iCIMS to process job applications. Please review iCIMS’ privacy policy here.
  • Contact Us. If you contact us, you will provide us with your name, email address, and any other information you choose to provide in your message.

Personal Data as You Navigate Our Site

We automatically collect certain personal data through your use of our Site and our use of cookies and other tracking technologies such as the following:

  • Usage Information. For example, the pages on the Site you access, the frequency of access, and what you click on while on the Site.
  • Device Information. For example, hardware model, operating system, application version number, and browser.
  • Mobile Device Information. Aggregated information about whether the Site is accessed via a mobile device or tablet, the device type, and the carrier.
  • Location Information. Location information from Site visitors on a city-regional basis.

Personal Data We Collect About You from Other Sources

In some cases, we may receive personal data about you from other sources. This includes operating systems and platforms, data analytics providers, and mailing list providers.

How We Use Your Personal Data

By providing us with your telephone number, you agree that we and/or our third-party service providers may contact you by telephone or text message at the telephone number associated with your account, including wireless telephone numbers, in order to service your account. You also agree to notify us of any change to the wireless telephone number you have provided. You may withdraw this consent by texting “STOP” in response to any text message received from Waterway or by contacting Waterway Customer Service at 636-537-1111.

In addition to the purposes stated above, we may use all the personal data we collect in accordance with applicable law such as to:

  • Maintain and improve our Site and Services;
  • Protect the security and integrity of our Site and Services;
  • Investigate, prevent, or take action regarding illegal activities, suspected fraud, or violations of our Terms of Use;
  • Fulfill any other purposes for which you provide it;
  • Comply with applicable law.

How We Share Your Personal Data

We may share the personal data that we collect about you in the following ways:

  • With vendors who perform data or Site-related services on our behalf (e.g., support, consulting, backup, analysis, etc.). We implement reasonable contractual and technical protections to maintain the confidentiality of your personal data;
  • With other marketers, including merchants or merchant exchanges;
  • To the extent that we are required to do so by law;
  • In connection with any legal proceedings or prospective legal proceedings;
  • To establish, exercise, or defend our or a third party’s legal rights, including providing information to others for the purposes of fraud prevention;
  • With any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal data where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal data;
  • With any other person or entity as part of any business or asset sale, equity transaction, merger, acquisition, bankruptcy, liquidation, or similar proceeding or in preparation for any of these events;
  • With any other person or entity where you consent to the disclosure; and
  • For any other purpose disclosed by us when you provide the personal data or for any other purpose we deem necessary, including to protect the health or safety of others.

Cookies and Other Tracking Technologies

Like many other companies, we use cookies and other tracking technologies (collectively “Cookies”). Cookies are small files of information that are stored by your web browser software on your computer hard drive, mobile, or other devices (e.g., smartphones or tablets).

We use Cookies to:

  • Estimate audience size and usage patterns;
  • Understand and save your preferences for future visits, allowing us to customize the Site and Services to your individual needs;
  • Advertise new content and services that relate to your interests;
  • Keep track of advertisements and search engine results;
  • Compile aggregate data about site traffic and site interactions to resolve issues and offer better site experiences and tools in the future; and
  • Recognize when you return to the Site.

Universal Opt-Out Mechanisms

The Site recognizes the Global Privacy Control (“GPC”) signal. If you are using a browser setting or plug-in that sends an opt-out preference signal to each website you visit, we will treat that as a valid request to opt out. To download and use a browser supporting the GPC browser signal, click here.

Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, the Site does not currently interpret, respond to, or alter its practices when it receives “Do Not Track” signals.

Security

We maintain commercially reasonable security measures to protect the personal data we collect and store from loss, misuse, destruction, or unauthorized access. However, no security measure or modality of data transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

Links to Other Websites

The Site may contain links that will let you leave the Site and access another website. Linked websites are not under our control. We accept no responsibility or liability for these other websites.

Privacy of Children

The Site and Services are not intended for children under 13 years of age. We do not knowingly collect, use, or disclose personal data from children under 13.

Your State Privacy Rights and Additional Disclosures

Depending on the state in which you reside, you may have certain privacy rights regarding your personal data. Your privacy rights may include (if applicable):

  • The right to confirm whether or not we are processing your personal data and to access such personal data;
  • The right to obtain a copy of your personal data that we collected from and/or about you in a portable and, to the extent technically feasible, readily usable format;
  • The right to delete personal data that we collected from and/or about you, subject to certain exceptions;
  • The right to correct inaccurate personal data that we maintain about you, subject to certain exceptions;
  • The right to opt-out of the processing of your personal data for purposes of targeted advertising;
  • The right to withdraw your consent; and
  • The right not to receive discriminatory treatment by us for the exercise of your privacy rights.

Notice to California Residents

We do not disclose personal information obtained through our Site or Services to third parties for their direct marketing purposes. Accordingly, we have no obligations under California Civil Code § 1798.83.

Accessibility

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you wish to access this Privacy Policy in an alternative format, please contact us.

Contact Information

To contact us for questions or concerns about our privacy policies or practices, please email us at customerservice@waterway.com or call us at 1-636-537-3473.